Effective Date: August 1, 2026
Last Updated: August 1, 2026
Thank you for choosing Serene Phase™.
Our goal is to create digital products that genuinely help people build healthier evening routines and improve their well-being.
Because we believe purchasing a digital product should feel safe and risk-free, we offer our 14-Day Gentle Promise, which is explained in this Refund Policy.
Please read this policy carefully before making a purchase.
This Refund Policy applies to all digital products, digital downloads, online resources, and future digital services offered through Serene Phase™ unless a different refund policy is explicitly stated for a specific product or service.
By purchasing from Serene Phase™, you acknowledge that you have read and understood this Refund Policy.
We want every customer to feel confident when purchasing from Serene Phase™.
If, within fourteen (14) days of your purchase, you genuinely believe that our product was not the right fit for your needs, you may request a refund under our 14-Day Gentle Promise.
Our goal is to treat every customer fairly, honestly, and with respect.
Refund requests are reviewed individually to ensure that the policy is used as intended while protecting our business from abuse.
To be eligible for a refund, you should:
submit your request within fourteen (14) calendar days of your purchase;
have purchased the product directly from Serene Phase™;
provide the email address used for the purchase;
include your order information whenever possible;
briefly explain why the product did not meet your expectations.
We value honest feedback because it helps us improve future products and customer experience.
Although we strive to treat every customer fairly, refunds may not be granted in situations including, but not limited to:
requests submitted after the fourteen-day refund period;
abuse or repeated misuse of our refund policy;
fraudulent transactions;
chargeback abuse;
purchases made through third-party platforms that manage their own refund policies;
circumstances where applicable law permits us to deny a refund.
Each request is evaluated individually.
To request a refund, simply contact us at:
Please include:
your full name;
the email address used for your purchase;
your order confirmation, if available;
a brief explanation of your request.
We strive to review refund requests as quickly as possible.
If your refund request is approved, we will issue the refund using the original payment method whenever possible.
Processing times may vary depending on:
your payment provider;
your bank;
your credit card issuer;
the payment platform used for your purchase.
While refunds are typically processed promptly after approval, the time required for the funds to appear in your account is determined by your financial institution.
Once a refund has been approved, your license to use the refunded product ends immediately.
Serene Phase™ may revoke access to:
downloadable files;
member areas;
future updates;
bonus materials;
associated digital resources.
You agree not to continue using, copying, distributing, or sharing refunded digital products after your refund has been completed.
We may update this Refund Policy from time to time to reflect changes in our products, business operations, or applicable laws.
Whenever material changes are made, the updated version will be published on this page together with a revised "Last Updated" date.
The version in effect at the time of your purchase will generally apply to that purchase unless otherwise required by applicable law.
If you have any questions regarding refunds or this Refund Policy, we're happy to help.
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We strive to respond to refund-related inquiries as promptly as possible.
Thank you for choosing Serene Phase™.
We appreciate the trust you place in our products and our mission to help people create healthier evening routines.
Our 14-Day Gentle Promise reflects our commitment to treating customers with fairness, transparency, and respect.
If you ever have questions before or after your purchase, we're always happy to help.
With gratitude,
The Serene Phase Team 🌙